Please read these terms carefully before using our services
Effective Date: January 1, 2026 | Last Updated: February 28, 2026
Welcome to Rocana Jewels ("we", "our", or "us"). By accessing or using our website at rocanajewels.com and/or purchasing our products, you agree to be legally bound by these Terms and Conditions. Please read them carefully before placing any order or using our services.
By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, you must not use our website or purchase our products.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the revised Terms.
You must be at least 18 years of age to make purchases on our website. By using this site, you represent and warrant that you are of legal age to form a binding contract. Purchases made on behalf of a minor by a guardian are permitted, provided the guardian accepts full responsibility under these Terms.
Rocana Jewels offers handcrafted jewellery including rings, necklaces, earrings, bracelets, bangles, and pendants in gold, silver, platinum, diamond, sapphire, and emerald varieties.
?? Product photographs are taken under professional lighting conditions. Actual gemstone and metal appearance may vary slightly depending on your screen calibration and ambient lighting.
When you place an order, you make an offer to purchase the selected products at the stated price. All orders are subject to acceptance and availability.
At Rocana Jewels, all sales are final. We maintain a strict no-refund policy on all jewellery purchases. Once an order has been placed, payment processed, and/or the product has been dispatched or delivered, refunds will not be issued under any circumstances, including but not limited to:
We encourage customers to carefully review product descriptions, dimensions, metal type, and gemstone details before placing an order. Our customer support team is available to assist with any pre-purchase queries.
Exception: A refund will only be issued if Rocana Jewels ships an incorrect item (different product than ordered) or a product that is damaged due to our packaging failure. In such cases, the customer must notify us within 48 hours of delivery with photographic evidence, and the item must be returned in its original, unworn condition within 7 days.
We offer a limited exchange policy under the following conditions:
To initiate an exchange, please contact our support team at support@rocanajewels.com with your order number and the reason for exchange.
Rocana Jewels ships across India and to select international destinations. All orders are dispatched within 3�7 business days from the date of order confirmation, unless otherwise stated (e.g., custom orders).
Rocana Jewels provides a 6-month limited craftsmanship warranty on all jewellery pieces from the date of purchase. This warranty covers:
The warranty does not cover damage caused by mishandling, accidents, exposure to chemicals, normal wear and tear, or unauthorised alterations. Warranty claims must be submitted with the original purchase receipt and/or order ID.
To preserve the beauty of your Rocana Jewels pieces, we recommend the following care guidelines:
Rocana Jewels is not responsible for damage resulting from failure to follow care instructions.
All content on this website � including but not limited to text, images, logos, icons, designs, product photographs, and software � is the exclusive property of Rocana Jewels and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent. Unauthorised use may result in legal action.
Your privacy is important to us. By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy, which is incorporated by reference into these Terms.
We will never sell your personal information to third parties. Your data is used solely to process orders, provide customer support, and improve your shopping experience.
To the fullest extent permitted by law, Rocana Jewels and its affiliates, officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages � including but not limited to loss of profits, data, goodwill, or other intangible losses � arising from:
Our total liability to you for any claim arising from these Terms or your purchase shall not exceed the amount you paid for the disputed product.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
Before initiating any legal proceedings, both parties agree to attempt to resolve any dispute amicably through direct communication or mediation for a period of 30 days.
If you have any questions about these Terms and Conditions, please contact us:
Rocana Jewels Customer Support
Available Monday - Saturday, 10 AM - 6 PM IST
Or visit our Contact Page to send us a message.